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FAQs

صفحه اصلی FAQs

Frequently asked questions

Below are some frequently asked questions, perhaps you will find the answer yourself.

Shipping

At Matina.Store, we take the security of your purchases very seriously. We have implemented several measures to ensure that your personal and payment information is fully protected:

  1. Secure Socket Layer (SSL) encryption: Our website is secured with SSL encryption, which ensures that all the data you share with us, including your payment details, is encrypted and safe from unauthorized access.
  2. Trusted payment gateways: We use reliable and well-known payment gateways, such as Visa, MasterCard, Mir, and PayPal, ensuring secure processing of your transactions.
  3. Privacy policies: We follow strict privacy policies to protect your personal data and never share your information with third parties without your consent.
  4. Fraud protection: Our system includes advanced fraud protection measures to detect and prevent any suspicious activity.

Additionally, we are a registered company in Iran and operate as a trusted platform connecting buyers and sellers. We do not manufacture products ourselves but provide a secure marketplace where buyers can purchase directly from sellers. You can confidently shop at Matina.Store, knowing that your data is secure and your transactions are safe.

If you have any concerns or questions about security, our customer support team is always available to assist you.

The delivery time for your order from Matina.Store depends on your location, and we offer four shipping methods, which vary by country:

  1. Free: Usually takes 35 to 45 business days.
  2. Economy: Typically takes 7 to 21 business days.
  3. Standard: Usually takes 7 to 18 business days.
  4. Express: Typically takes 5 to 10 business days.

All products are sourced directly from suppliers within Iran. Due to international sanctions, the free shipping option may take a bit longer, but we promise to do our best to deliver your order as quickly as possible. You will also receive a tracking number once your order has been shipped, allowing you to track the delivery status. The available shipping options will be shown at checkout based on your location.

After you place an order on Matina.Store, the process works as follows:

  1. The seller is notified through the Matina.Store platform about your purchase.
  2. The seller then prepares and packages the product for shipment.
  3. Meanwhile, the Matina.Store team reviews the best shipping method based on the type of shipping you selected (Free, Economy, Standard, or Express), as well as the destination country, city, and address.
  4. Once the best shipping method is determined, we inform the seller about the chosen shipping option.
  5. The product is then shipped, and you will receive the tracking information to follow the progress of your delivery.

Due to international sanctions, these steps are in place to ensure proper shipping, but Matina.Store guarantees the safe delivery of your order to your location. We are committed to providing a smooth and secure shopping experience despite the challenges.

Payment

At Matina.Store, we accept a variety of payment methods to make your shopping experience as convenient as possible. The accepted payment methods include:

  • Visa
  • MasterCard
  • Mir cards
  • PayPal
  • And more local and international options.

For a full list of available payment methods and to learn more, please visit [this link].

To purchase from Matina.Store, follow these simple steps:

  1. Browse our catalog: Visit our website and explore the wide range of products available.
  2. Select a product: Click on the product you wish to buy and review the details, including price, description, and warranty information.
  3. Add to cart: Once you’ve chosen a product, click the "Add to Cart" button.
  4. Proceed to checkout: Go to your cart and click "Checkout" when you're ready to complete your purchase.
  5. Sign in or create an account: You’ll need to sign in or create a new account using your WhatsApp number.
  6. Choose a payment method: Select one of the available payment options such as Visa, MasterCard, Mir, or PayPal.
  7. Place your order: After reviewing all details, confirm your order.

Once your order is placed, you’ll receive a confirmation email with all the necessary details and tracking information.

If you need any help during the process, our customer support team is available to assist you.

Order & Returns

Yes, all products purchased from Matina.Store come with a warranty. We ensure that our products meet high-quality standards, and if any issues arise, we are committed to resolving them through our warranty service. The specific terms and duration of the warranty may vary depending on the product.

For more detailed information about the warranty coverage for each product, please refer to the product page or contact our customer support team.

At Matina.Store, we offer a variety of payment methods to ensure a convenient shopping experience for our customers. The available payment options include:

  • Visa
  • MasterCard
  • Mir cards
  • PayPal
  • And more.

For a full list of accepted payment methods, please visit [this link].

Yes, you need to create an account to place an order on Matina.Store. The good news is that you can quickly sign up using just your WhatsApp number. Having an account allows you to:

  • Easily track your order
  • Access your order history
  • Save your information for faster checkout in the future
  • Receive exclusive offers and promotions

Creating an account ensures a smoother and more personalized shopping experience, and it's super easy with just your WhatsApp number!

To track your order from Matina.Store, follow these steps:

  1. Log in to your user account on Matina.Store.
  2. Go to the "My Orders" section.
  3. Find the order you want to track and click on it.
  4. You will see the tracking number and current status of your shipment.
  5. You can use the provided tracking number on the shipping carrier's website for more detailed updates.

Additionally, we will send you email updates as your order progresses through each stage of shipping and delivery.

Alternatively, you can directly track your order by entering your order number on the following link: [ Tracking ].

To return a product to Matina.Store, follow these simple steps:

  1. Log in to your user account and submit a return request within 10 days of receiving the item.
  2. Upload a photo of the product and provide the reason for the return.
  3. Our team will review your request and guide you through the next steps, including how to properly pack and ship the product back to us.
  4. Once we receive and inspect the returned product, we will process your refund or replacement based on your preference.

Please ensure the item is in its original condition and packaging to qualify for a return. For complete details on the return process and instructions, please refer to this link [ Link ].

Yes, Metina Store offers the ability to ship products to various countries, including Russia.

 

Contact Us

If you didn’t find the answer to your question in this section, you can reach out to us through the following methods:

Our support team is ready to assist you with any questions or requests.

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